About the Author

Evelyn Townsend

Throughout my career, I’ve built a reputation as an innovator—someone who bridges the gap between emerging technology and practical business solutions. Whether leading corporate learning programs at companies like FedEx and BlackBerry or scaling SMBs through strategic marketing, I’ve always embraced cutting-edge tools to drive measurable outcomes.

What drives me is simple: I’m fascinated by how technology can simplify complexity and unlock hidden potential. From reducing corporate training costs by 30% through an e-learning system to helping SMBs reactivate dormant leads, my passion lies in creating systems that empower people and deliver results.

As both a corporate leader and an entrepreneur, I’ve experienced the challenges of scaling businesses and maximizing resources. I know the constraints SMBs face and how critical it is to make every lead count. This dual perspective allows me to connect with clients on a deeper level, understanding their goals and crafting tailored solutions that work.

While technology is at the heart of what I do, I believe in keeping the human touch alive—using AI to enhance, not replace, meaningful interactions. Today, I apply my expertise through The Phoenix Protocol, an AI-powered system that transforms unresponsive leads into booked appointments and closed sales. Leveraging generative AI and SMS automation, I help SMBs unlock revenue from their existing databases with minimal risk.

My work is driven by results, consistently delivering measurable outcomes. Clients often come to me frustrated by stagnant lead databases and leave empowered with a streamlined, AI-powered system that drives engagement and boosts revenue. Over the years, I’ve helped organizations like FedEx, ADP, and BlackBerry optimize their operations and unlock growth opportunities. Now, I bring those same proven strategies to SMBs, combining leading-edge technology with a commitment to measurable results.

My vision is to empower businesses to fully unlock the potential of their existing resources, leveraging the latest technology to drive meaningful engagement and sustainable growth.

Let’s connect to explore how The Phoenix Protocol can transform your lead database into a consistent revenue stream, tailored to your business needs.